We are committed to protecting the personal information shared with Clousor Technologies and maintaining transparency about how we collect, use and safeguard data.

Last updated: 13 November 2025

1. Introduction

This Privacy Policy explains how Clousor Technologies Private Limited ("Clousor", "we", "us", "our") collects, uses and protects personal information when you visit our website clousor.com or contact us through email, phone, contact forms or WhatsApp.

By using our website or contacting us, you agree to this Privacy Policy.

2. Information we collect

We may collect the following information:

Contact details such as name, email address, phone number and company name
Messages and information you share when you contact us via forms, email, phone or WhatsApp
Project related information that you choose to share with us
Technical information such as IP address, browser type, pages visited and basic analytics data through cookies or similar technologies

We do not intentionally collect sensitive personal data unless it is necessary for a specific project and provided by you with consent.

3. How we use your information

We use your information to:

Respond to enquiries and provide customer support
Prepare proposals, contracts and project documentation
Deliver and maintain our services
Improve our website and services
Send important updates about ongoing projects
Comply with legal obligations

We do not sell your personal data to any third party.

4. WhatsApp and communication data

If you contact us or we communicate with you via our WhatsApp Business account, we will use your phone number and message content only to provide support, project communication or service information that you have requested.

We will respect any request from you to stop receiving messages and will not send further messages if you opt out. We will follow WhatsApp Business Terms and WhatsApp Business Messaging Policy.

5. Sharing of information

We may share your information only with:

Our employees and contractors who need the information to deliver services to you
Service providers such as hosting, email, analytics or payment partners, who are bound by confidentiality obligations
Authorities if required by law, court order or to protect our legal rights

We do not share customer chats or confidential project details with other customers.

6. Cookies and analytics

Our website may use cookies or similar technologies to:

You can control cookies through your browser settings. If you disable cookies, some features of the website may not work fully.

Remember your preferences
Understand how visitors use our site
Improve performance and content

7. Data retention

We keep your personal data only for as long as necessary to provide services and support, comply with legal, tax or accounting requirements, and resolve disputes.

When data is no longer needed, we will delete it or anonymize it.

8. Your rights

Subject to applicable law, you may:

Request access to the personal data we hold about you
Ask for corrections if your data is inaccurate or incomplete
Ask us to delete your personal data, where possible
Object to certain types of processing
Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@clousor.com.

9. Security

We use reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, misuse or alteration. However, no system is completely secure and we cannot guarantee absolute security.

10. Third party links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those websites. Please read their policies separately.

11. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the updated date.

12. Contact us

For any questions about this Privacy Policy or our data practices, please contact:

Email: privacy@clousor.com

Address: H 72 W 2 Simbro, Patiala, Punjab 147001, India

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